Octa's transportation blog

Public Response to OC Bus Service Reviewed

During a public hearing for the June bus service change, the OCTA Board of Directors received updates on the agency’s efforts to gather feedback from the public about OC Bus service.

Since March 2020, when the initial stay-at-home order was issued by the state, OCTA reduced bus service in light of reduced ridership and for employee safety but continued providing vital public transit for those who need it to reach essential jobs and medical appointments.

Subsequent changes to service gradually restored some service, always keeping the safety of the public and employees as the top priority. OC Bus service is currently operating at about 70 percent of what it was prior to the coronavirus (COVID-19) pandemic, and no major changes are planned for the June 13 service change.

Over the past couple of months, OCTA sought public input to gather feedback on specific areas related to the recent service changes, including the customer experience with OC Bus during the pandemic and requested changes or improvements to current OC Bus routes. The public was invited to share their opinions through an online survey, as well as several virtual public meetings held in multiple languages. 

As of March 31, more than 2,200 questionnaires and public comments have been received. Overall, 63 percent of responses were positive regarding OC Bus service provided during the COVID-19 pandemic, and the majority of customers are satisfied with current OC Bus routes. Suggestions for improvement included increasing service frequency and reducing travel time.

The feedback will be used to help decide what changes to make to bus service in June and beyond. The OCTA Board is expected to approve the June service change on May 24.