As part of its ongoing effort to improve bus service throughout Orange County, OCTA periodically surveys customers to gauge satisfaction about both fixed-route and ACCESS paratransit service. This important, up-to-date information will help OCTA better understand and respond to customer needs while providing a foundation for future planning, operations, marketing and customer service decisions.
Bus customers can provide feedback online and will be entered in a raffle for an iPad mini once they complete the survey at http://bit.ly/BusSurvey14. The survey will be online until mid-November.
In addition to the online survey, OCTA began conducting on-board surveys of fixed-route bus riders last week. Participants are being asked about their satisfaction with bus service and performance and asked to provide suggestions for improvement. Through mid-November, a total of 2,000 in-transit interviews are planned.
Randomly selected ACCESS riders will have a chance to participate in the survey via their choice of mail and email. Beginning next week, 11,000 ACCESS customers will receive a customized invitation letter/mail survey containing similar questions to those posed to the fixed-route riders.
