Four times a year, the Transit app surveys riders to ask if they would recommend their transit agency to friends or family.
In the most recent nationwide survey, more than 100,000 app users ranked their transit systems across eight categories. In addition to placing first as the system most likely to be recommended to family and friends, OC Bus was also among the top agencies for customer service.
OC Bus was ranked the Most Popular Agency in the country. Contributing factors included staff dedication to rider experience, award-winning customer service, and providing riders free Transit Royale, the premium subscription version of the Transit app.