To improve communication with customers and enhance their transit experience, OCTA has launched another valuable text-messaging tool designed to provide timely information to bus riders. Text4Alerts sends messages to mobile phones to alert riders about events impacting specific bus routes, such as detours or schedule changes.
Along with Text4Next, OCTA’s mobile messaging for bus arrival times, Text4Alerts helps improve the experience of transit riders by keeping them informed so they can adjust their schedules and expectations based on real-time information. In addition, such interactive programs may reduce OCTA’s operating costs because passengers who receive information by text may be less likely to call OCTA’s customer support center.
Text4Alerts allows users to sign up for up to five routes per text message, a particularly useful feature for those who use connecting routes to make their way through Orange County.
Text4Alerts is free and available via mobile phone and on OCTA’s website at octa.net/getconnected. Standard message and data rates apply.
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