OCTA hosted a customer roundtable Wednesday, June 26 to receive feedback from transit riders regarding the bus system, including the recent Bravo! limited-stop service that launched in June.
Customer roundtables help OCTA ensure it is providing effective solutions for customers’ transportation needs, especially related to bus scheduling and routing. In addition to the feedback provided by customer roundtables, OCTA uses multiple data tools to evaluate bus service, such as tracking on-time performance and the number of passengers that ride each route on a daily, weekly and monthly basis.
OCTA received positive feedback from participants at the roundtable regarding the new Bravo! service. Customers expressed that they were pleased with the efficiency and comfort of the buses and also said they appreciated the scheduling information provided at the Bravo! bus stops. Participants indicated that the bus traveling northbound on Route 43, the traditional service that runs along the same route as Bravo!, consistently has been on time since the new limited-stop service was launched.
Customers also expressed an interest for OCTA to share with passengers bus-riding etiquette, including ensuring that passengers give up their seats for elderly riders, passengers with disabilities and families with small children. In addition, customers suggested that OCTA also emphasize that seats are for riders only with baggage on the passenger’s lap or on the floor.
Feedback from the roundtable also included suggested improvements for routes 53, 57 and 60, and to improve lighting at some bus stops. Transit planners will consider these suggestions and determine possible solutions.