OCTA continues to take appropriate measures to safely provide essential transportation services and deliver capital projects while promoting practices to help reduce the spread of COVID-19. The safety of the public and employees remains the top priority as OCTA follows health guidance from local, state, and federal agencies.
In response to growing demand, OCTA implemented increased bus service June 14. Changes include offering OC Bus service at Saturday service levels on most routes Monday through Saturday, adding bus trips on the busiest routes to allow for social distancing, and restoring regular weekday service on 14 routes. With the implementation of Saturday scheduling, daily service levels have been restored to about 60 percent of pre-pandemic service. In total, 517 additional trips have been added back into the OC Bus system. Sunday service will continue at regular Sunday service levels. In addition, hours at the OCTA Store have been increased with service now available from 10 a.m. to 2 p.m. Monday through Friday to better serve passengers and reduce crowding.
To raise passenger awareness about the June service change and provide ongoing messaging about safety, OCTA introduced the “Ride Smart. Stay Safe” education campaign to highlight rear-door boarding, social distancing, and the requirement to wear face coverings while onboard and waiting for a bus. Multilingual tactics include signs at each stop, an ebusbook on OCTA’s website, social media, eblasts, a brochure, and bus signage.
Delivery of OCTA capital projects continues through all delivery phases. Since March, outreach for construction projects has pivoted to using a webinar format for public meetings. The virtual format has proven successful due to the ease of implementation and the ability to post on the website for people to view at their convenience.